Ordering, Returns & Shipping Guidelines

Ordering Processing

Orders received by 12pm EST choosing standard/ground shipping will ship the same day.  We will attempt to ship all orders the day they are received but during peak holiday time periods, standard/ground orders received after 12pm EST may ship the next day.

Overnight and 2nd Day air orders received by 3pm EST will ship the same day, if ordered after 3pm EST they may ship the following day.

It is important to include the correct address information with your order including apartment and suite numbers.  We are not responsible for errors in shipping information that result in delays and additional charges.

**IMPORTANT NOTE ***When making your shipping selection please understand that weekends do not count as days in transit.

We normally ship chocolates Monday thru Wednesday but will ship later in the week if the delivery will arrive without being held over the weekend in a shipping warehouse. We do not ship chocolates that will travel over the weekend as this may result in melted chocolates. We are not responsible for shipping delays due to weather or circumstances beyond our control once your package is in transit.

Packaging

We stand behind the quality of our chocolates and guarantee that they will be shipped in top condition.  To ensure this we use insulated boxes and gel packs to protect the chocolates.  Chocolates are selected from our freshest available selections and may differ slightly than what is pictured on our website.  This will include an assortment of dark, milk and white chocolates.

Shipping Map

To help you choose the best possible way to ship your chocolates, please refer to the map below for Standard/Ground shipping time from our location.  Please refer to this and the day of the week you are ordering to pick the best method to ensure your chocolate arrive by the date you desire.